If you purchased an item from a JD Sports store, the item must be returned to a JD Sports store for a return or exchange.
Our Customer Care team cannot accept postal returns or exchanges for items purchased in store.
If you live far away from a JD Sports store, we recommend contacting your nearest JD Sports store before travelling. The store team can advise you on the return or exchange process and let you know if there is anything you need to bring with you.
Please bring your proof of purchase and the item when visiting the store.
You can find your nearest JD Sports store and their contact details using our Store Locator.
Please note that returns and exchanges are subject to our Returns Policy and applicable return conditions.