If a JD Sports store has assessed your item and determined that it is not faulty, you can contact our Customer Care team if you would like a second opinion.
Please provide:
- Your proof of purchase
- Photos of the item showing the issue
- Details of the fault or issue
- The store you visited
- The date of your store visit
- Any information provided to you by the store about the assessment
Our Customer Care team can review the information and provide a second opinion based on the details you provide.
Please note that this does not guarantee that the item will be accepted as faulty or that a refund, replacement or other outcome will be approved.
If Customer Care determines that the item requires further assessment, you will generally still need to return the item to a JD Sports store for the next step.
The final outcome will depend on the assessment of the item and the circumstances of the claim.