We’re sorry your order couldn’t be delivered and is being returned to us.
Your parcel may be returned to sender for a number of reasons, including:
- The delivery address was invalid or incomplete
- The recipient rejected the delivery
- The parcel couldn’t be delivered by the courier
Once you know your parcel is being returned to sender, please contact our Customer Service team and let us know the address you would like the parcel resent to.
Once we receive the parcel back at our warehouse, we’ll arrange for it to be resent to the updated address.
Please allow up to 7 business days for this process once we receive your parcel back.