If Australia Post has advised that your parcel has been lost in transit, please contact our Customer Service team with your order number and tracking number so we can start an investigation with Australia Post.
To help us investigate, please provide:
- Any communication you’ve had with Australia Post
- A case or reference number, if you’ve already reported the issue to Australia Post
Once we have this information, our Customer Service team can investigate the delivery with Australia Post and advise you of the next steps.