First, check your tracking to see the latest status and estimated delivery date.
If your order is still within the expected delivery timeframe, please allow the full 3–7 business days from dispatch for your delivery to arrive.
If your tracking is showing a delivery issue or your order is outside the expected timeframe, you can contact Australia Post using your tracking number for a more detailed update on your parcel.
If your order still hasn’t arrived after the expected delivery timeframe, please contact our Customer Service team with your order number and tracking number so we can look into it for you.