If your tracking shows your parcel as delivered but you haven’t received it, please check the following before contacting us:
- Check around your property, including any safe places where the parcel may have been left.
- Check with other members of your household.
- Check with your neighbours in case the parcel was delivered nearby.
- Review your tracking details for any delivery notes or information from the courier.
If you still can’t locate your parcel, please contact Australia Post directly using your tracking number for more information about the delivery.
If Australia Post is unable to locate your parcel, please contact our Customer Service team with your order number, tracking number and any information provided by Australia Post so we can look into this for you.