We’re really sorry your item has arrived faulty or has developed a fault.
Please submit your return through our Returns Portal and select the relevant faulty item return reason. You’ll be asked to provide clear photos showing the fault so our team can review the issue.
Alternatively, you can contact our Customer Service team via our Contact Us page with:
- Your order number
- The name or description of the faulty item
- Clear photos showing the fault
Once we receive your details, our team will review the issue and advise you on the next steps.
Faulty items are handled separately from change-of-mind returns and are not subject to the standard return conditions.