We’re really sorry your item has arrived faulty or has developed a fault.
Please contact our Customer Service team so we can look into this for you.
What should I do?
Please stop using the item if the fault could cause further damage.
When contacting our Customer Service team, please provide:
- Your order number
- Details of the fault
- Photos or videos showing the fault, if possible
- Photos of the item, if requested
Our Customer Service team will review the issue and advise you on the next steps.
Please keep the item and its original packaging until we have reviewed your claim.