We’re really sorry your order arrived damaged.
Please check the items inside the parcel to see if they have also been damaged.
If the item is damaged
Please submit your return through our Returns Portal and select the relevant damaged item return reason. You’ll be asked to provide clear photos showing the damage.
Alternatively, you can contact our Customer Service team via our Contact Us page with:
- Your order number
- The name or description of the damaged item
- Clear photos of the damage
- Photos of the packaging, if it was also damaged
Once we receive your details, our team will review the issue and advise you on the next steps.