We’re really sorry that an item from your order is missing.
What should I check?
If your order contains multiple items, they may be sent in separate deliveries.
Please check the Track Your Order page to see whether:
- All parcels have been delivered
- Another parcel is still on its way
- The missing item has been dispatched separately
If all parcels have been delivered and an item is still missing, please contact our Customer Service team so we can look into this for you.
When contacting our Customer Service team, please provide:
- Your order number
- The name or description of the missing item