We’re really sorry that an item from your order is missing.
What should I check?
If your order contains multiple items, they may be sent in separate deliveries. Please check your order confirmation and tracking information to see whether the missing item has been dispatched separately.
If your order has been delivered in full and an item is still missing, please contact our Customer Service team so we can look into this for you.
When contacting our Customer Service team, please provide:
- Your order number
- The name or description of the missing item
Our Customer Service team will review your order and advise you on the next steps.