Sorry to hear your order hasn’t arrived! If your parcel seems to be missing, we’ll do everything we can to help sort it out.
To start an investigation with Australia Post, we’ll need a few details from you:
📬 Any communication you’ve had with Australia Post
🔍 A case or reference number (if you’ve already reported the issue)
📸 Screenshots or details showing the issue (e.g. delivery scan, tracking status)
Once you’ve gathered that information, please [get in touch with us here] and our team will work with AusPost to find a resolution.