We’re sorry your order is taking longer than expected.
Delivery timeframes are estimates and can be affected by factors such as courier delays, busy periods, public holidays or unexpected disruptions.
If your order hasn’t arrived within the expected delivery timeframe, please allow the full 3–7 business days from dispatch for your delivery to arrive.
If you’d like a more detailed update on your parcel’s location or estimated delivery date, you can contact Australia Post directly using your tracking number.
If your order has not arrived after the full delivery timeframe, please contact our Customer Service team with your order number and tracking number so we can look into it for you.