It can take up to 24 hours after your order has been dispatched for the first tracking scan to appear.
Australia Post also doesn’t always scan your parcel at every point during its journey. This means your tracking may not update for a period of time, but your parcel can still be moving through the delivery network.
We recommend allowing some time for your next tracking update to appear.
Still no tracking update?
If your tracking hasn’t updated after a couple of days or you’re concerned about your delivery, please contact our Customer Service team with your order number and tracking number so we can look into it for you.
You can also continue checking your tracking for the latest updates from Australia Post.