If you received an order confirmation but can’t see your order in your JD Sports account, the order may have been placed using a different email address or while you were not signed in to your account.
What should I check?
- Make sure you’re signed in using the same email address used when placing the order.
- Check your order confirmation email for your order number.
- Allow some time for your order to appear in your account.
Your order confirmation email confirms that your order was successfully placed.
Still can't find your order?
If your order still isn't showing in your account, our Customer Care team can check the order for you.
Have your order number and the email address used at checkout ready when requesting assistance.