Your order may show as processing while we prepare it for dispatch.
Once your order has been dispatched, you'll receive a dispatch confirmation email with tracking information.
What does "processing" mean?
A processing order means your order has been received and is being prepared.
Your order may remain in processing while we:
- Confirm your order
- Locate and prepare your items
- Complete the fulfilment process
- Prepare your order for dispatch
My order has been processing for a while
If your order has been processing longer than expected, please contact our Customer Care team with your order number so we can check the status of your order.
My order has been dispatched
Once your order has been dispatched, you'll receive a dispatch confirmation email with your tracking details.
You can then use your tracking information to follow your delivery.