We're sorry, but sometimes an order may need to be cancelled after it has been placed.
There are two main reasons your order may be cancelled:
The item went out of stock
Sometimes an item can sell out before your order is processed. Although the item was available when you placed your order, stock can change quickly and we may no longer have the item available to fulfil your order.
A system error occurred
In some cases, a system error may prevent us from successfully processing your order.
What happens if my order is cancelled?
If your order is cancelled, you'll receive an email confirming the cancellation.
If you were charged for the order, your payment will be refunded. The time it takes for the refund to appear can vary depending on your payment method and financial institution.
Can I place the order again?
If the item is still available on our website, you can place a new order.
Please note that placing a new order does not guarantee the item will remain available.
If you have questions about why your specific order was cancelled, please contact our Customer Care team with your order number and we'll be happy to check this for you.