We know you’re excited to receive your order! If it hasn’t arrived by the estimated delivery date, please check the following:
Track your parcel: Refer to the tracking details in your dispatch email.
Check your details: Verify your delivery address and contact info on your order or JD Account.
Look around: Your parcel may have been left in a safe place or with a neighbour.
Delivery timeframes: Delivery times can vary depending on location and busy periods.
Please note: If you’ve ordered multiple items, your order may be split into separate deliveries. You’ll receive a tracking ID via text message for each delivery—rest assured, your full order will arrive.
If you still haven’t received your order, contact our Customer Service team with your order number and we’ll assist you.