Once your order has been processed, we’re unable to update the delivery address in our system. However, there are alternative options depending on your order status:
Placed your order within the last 30 minutes?
Contact our Customer Care team. If your order is still within 30 minutes of placement, we may be able to cancel it for you.
Order already shipped?
You’ll need to redirect the parcel through Australia Post. Here’s how:
Use the Australia Post App
Download the app, create a free account, and add your tracking number. When Australia Post receives your parcel, you’ll get a notification allowing you to redirect it to a new address or a local post office.Call Australia Post
If you prefer, contact Australia Post customer service at 13 11 18 for assistance with redirecting your parcel.