Yes, you can return or exchange an online order at a JD Sports store, subject to our Returns Policy.
When visiting a store, please bring:
- The item you wish to return or exchange
- Your receipt ID
- Your order confirmation or proof of purchase
- The original packaging, tags and accessories where applicable
Your receipt ID can be found on your order confirmation email or order status page.
Our store team will assess the item and process your return or exchange in accordance with our Returns Policy.
You can find your nearest JD Sports store using our Store Locator.
Please note that some return or exchange types may have specific requirements. Please check our Returns Policy before visiting.