To make sure your return is accepted, please follow these packaging guidelines:
📦 General Returns:
- Use a protective bag or box to ship your items.
- You can reuse the original packaging, a plastic/grocery bag, or get a new one from your local post office.
👟 Shoe Returns:
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Return shoes in their original, undamaged shoebox.
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The shoebox cannot have tape, stickers, or shipping labels directly on it.
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Place the shoebox inside a separate postal bag or box before sending it.
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Please note: If the shoebox arrives damaged, we won’t be able to accept the return.
Need more help? Reach out to our Customer Care team [HERE] 😊