Your order confirmation email is sent automatically after you successfully place an order.
Please allow up to 20 minutes for your confirmation email to arrive.
Temporary delay with confirmation emails
We’re currently experiencing a temporary issue causing some order confirmation emails to be delayed by 3–5 hours.
If you have successfully completed your order, please don’t place another order while waiting for your confirmation email, as your original order may still have been placed successfully.
While you're waiting, check:
- Your spam or junk folder
- The email address you entered at checkout is correct
- Your inbox for an email from JD Sports
Still haven't received your confirmation email?
If you still can't find your order confirmation after 5 hours, please contact our Customer Care team through our Contact Us page.
Please provide your order details so we can confirm whether your order was successfully placed and check its status.
We apologise for the delay and appreciate your patience while we work to resolve this temporary issue.